Terms and Conditions of Use

Driveroo Inc.
Effective date: November 9, 2026

These Terms and Conditions of Use (the “Terms”) are a binding agreement between you and Driveroo Inc. and its subsidiaries and affiliates (“Driveroo,” “we,” “us,” or “our”). They apply to the websites at driveroo.com and www.driveroo.com, and to other sites we operate that link to these Terms (the “Site”), and to the Driveroo mobile applications and Driveroo cloud software, including inspection, maintenance, and related workflow features (the “Service”).

By using the Site or the Service, creating an account, signing in, or tapping a control that refers to these Terms, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site or the Service.

1. Customer agreements

If you use the Service for or through an organization that has a separate written agreement with Driveroo (a “Customer Agreement”), the Customer Agreement controls if it conflicts with these Terms, as between Driveroo and that organization. These Terms still apply to your use of the Site, and to any use of the Service that the Customer Agreement does not cover.

Fees, subscription terms, service levels, and data-processing terms, if any, are set in the Customer Agreement or the applicable order. These Terms do not set prices and do not grant access to paid features beyond what that organization or Driveroo has authorized.

2. Eligibility and authority

You may use the Site and the Service only if you can form a binding contract with Driveroo and you are not barred from using them under applicable law. The Site and the Service are not directed to children under 16, and you must not submit personal information of a child under 16.

If you use the Service for an organization, you represent that you are an authorized user of that organization or that you have authority to bind it. If you do not have that authority, do not use the Service for that organization.

3. Accounts and security

You are responsible for the activity on your account and for keeping your login credentials confidential. Do not share an account login except as the Service and your organization allow. Tell us promptly at security@driveroo.com if you believe an account or credential has been compromised.

We may refuse, suspend, or close an account, or limit access to the Site or the Service, if we believe these Terms have been breached, credentials are compromised, the use creates a security or legal risk, or we are required to do so by law. We will give notice when it is reasonable to do so.

4. Privacy

Our Privacy Policy describes how we handle personal information. If you use the Service through your employer or another customer, that organization controls the customer data in the Service, and Driveroo processes it to provide the Service. Your organization’s own policies may also apply. If you do not agree to the Privacy Policy, do not use the Site or the Service.

5. License and restrictions

Subject to these Terms and any Customer Agreement, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site and the Service for your own use or your organization’s internal business purposes. We reserve all rights we do not expressly grant.

Except as applicable law does not allow us to restrict, you will not:

• copy, modify, distribute, sell, lease, or sublicense the Site or the Service, or any part of them;
• reverse engineer, decompile, or attempt to extract source code, except where a non-waivable law permits it;
• scrape, harvest, or use automated means to access the Site or the Service, except for public search indexing of pages we have not blocked;
• bypass or probe security, access controls, or usage limits, or access another customer’s data without authorization;
• use the Site or the Service to build or train a competing product or service;
• remove proprietary notices, or misrepresent output from the Service as a government inspection, certification, or legal determination.

6. Acceptable use

You will comply with applicable laws in connection with the Site and the Service. You will not use them to:

• break the law, infringe someone else’s rights, or defraud or harm any person;
• upload or transmit malware, or interfere with the operation or other users of the Site or the Service;
• upload content you do not have the right to submit, including content that infringes copyright, trademark, privacy, or publicity rights;
• send unlawful, deceptive, or unauthorized marketing, or collect account information by deception;
• submit false inspection, maintenance, or compliance records, or hide a known safety defect in a record you are required to make.

We may remove content or suspend access that we believe violates these Terms.

7. Your content

As between you and Driveroo, you or your organization keep whatever rights you have in the information, photos, videos, signatures, and other material you submit to the Service (“Customer Content”). You grant Driveroo a worldwide license to host, copy, process, transmit, and display Customer Content only to provide, maintain, secure, and support the Service, and as described in the Privacy Policy. That license lasts for as long as we need it for those purposes, including a reasonable period for backups and legal retention.

You represent that you have the rights and permissions needed to submit Customer Content and to grant this license, and that the Customer Content and your use of the Service do not violate law or these Terms.

8. Feedback and unsolicited ideas

If you send us suggestions, ideas, or other feedback, you grant Driveroo a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose, without obligation or compensation to you.

Information you disclose to Driveroo outside a pre-existing written confidential business relationship is non-confidential and non-proprietary. Driveroo may use, develop, and disclose similar ideas without accounting to you. Do not send information unless you have the right to do so.

9. Our copyright and trademarks

Driveroo and its licensors own the Site, the Service, and the materials in them, including text, software, artwork, photographs, images, audio, and video. These Terms do not transfer any of that ownership to you.

The Driveroo name and logo, the ROO.AI name and logo, product names, page headers, custom graphics, button icons, and the trademarks, service marks, and trade dress on the Site, unless otherwise noted, are trademarks of Driveroo or its affiliates (the “Marks”). Other names and marks on the Site belong to their owners. You may not use the Marks, or those other marks, without the owner’s prior written permission. Any use of the Marks or other materials on the Site, except as these Terms allow, is prohibited.

10. Copyright complaints

We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”). If you believe material on the Site or the Service infringes your copyright, send a notice to our designated agent:

Driveroo Inc.
Attn: Copyright Agent
533 Airport Blvd. #400
Burlingame, CA 94010, USA
Email: info@driveroo.com

Your notice must include:

1. your physical or electronic signature;
2. identification of the copyrighted work you claim is infringed;
3. identification of the material you claim is infringing, and information reasonably sufficient for us to locate it;
4. your name, address, telephone number, and email address;
5. a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
6. a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act for the owner.

If you believe material was removed by mistake, you may send a counter-notice that includes your signature, identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification, and your name, address, telephone number, and consent to the jurisdiction of the federal court in the Northern District of California and to accept service from the person who sent the original notice.

We may terminate accounts of repeat infringers in appropriate circumstances.

11. Third-party services

The Site and the Service may link to, or depend on, websites, app stores, telematics, payment processors, and other services we do not control. We are not responsible for third-party content, policies, or practices. Your use of a third-party service is between you and that provider.

If you download a Driveroo app from the Apple App Store or Google Play, that store’s terms also apply to the download. If those store terms conflict with these Terms on a point the store requires, the store terms control for that point only. Apple and Google are not parties to these Terms and are not responsible for the Service.

12. Safety, compliance, and professional advice

The Site and the Service are tools for recording and managing inspections, maintenance, and related work. They are not legal, safety, engineering, or compliance advice. Checklists, sample forms, DVIR output, alerts, and other materials are examples and records. They do not guarantee that a vehicle, piece of equipment, workplace, or operation is safe, roadworthy, or compliant with DOT, FMCSA, OSHA, or any other law or standard.

You and your organization are responsible for your inspection and maintenance programs, for the accuracy of records you submit, and for complying with laws that apply to you. Get advice from a qualified professional before you rely on the Site or the Service for a legal or safety decision.

13. Changes, availability, and trials

We may change, suspend, or discontinue the Site or any part of the Service. We do not promise that the Site or the Service will be available without interruption, or that they are free of viruses or other harmful components. Features offered as a trial, preview, or beta may be changed or withdrawn and are provided as-is.

Where a Customer Agreement limits how we may change the paid Service, that agreement controls for that customer.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, THE SERVICE, AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DRIVERROO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT IS ACCURATE OR SUITABLE FOR A PARTICULAR PURPOSE.

Some jurisdictions do not allow some of these disclaimers. In those jurisdictions, the disclaimers apply to the fullest extent permitted.

15. Indemnity

You will defend, indemnify, and hold harmless Driveroo and its subsidiaries, affiliates, licensors, and their directors, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content or your use of the Site or the Service; (b) your breach of these Terms; (c) your violation of any law or of any third-party right, including privacy or intellectual property rights; or (d) a dispute between you and your organization or another user. We may control the defense of a claim that relates to the Site or the Service, and you will cooperate. This indemnity does not require you to indemnify Driveroo for Driveroo’s own fraud or willful misconduct.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIVERROO AND ITS RELATED ENTITIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIVERROO’S TOTAL LIABILITY ARISING OUT OF THE SITE, THE SERVICE, OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID DRIVERROO FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS (US $50) IF YOU HAVE NOT PAID DRIVERROO DIRECTLY, FOR EXAMPLE BECAUSE YOU USE THE SERVICE THROUGH YOUR EMPLOYER.

These Terms do not limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for willful misconduct, or for any liability that applicable law does not allow to be limited. If a law implies a warranty that cannot be excluded, our liability for breach of that warranty is limited, at our option, to resupplying the relevant services or replacing the relevant materials. If a Customer Agreement sets a different liability cap between Driveroo and your organization, that cap controls for claims under that agreement.

You agree that the exclusions and limits in these Terms are reasonable. The Site and the Service would not be made available without them.

17. Termination

You may stop using the Site and the Service at any time. We may suspend or terminate your access as described in these Terms. Sections that by their nature should survive will survive, including sections 7 through 10 and 14 through 21.

18. Changes to these Terms

We may update these Terms by posting a new version on the Site with a new effective date. If you continue to use the Site or the Service after that date, you accept the updated Terms. If you do not agree, stop using the Site and the Service. Where a Customer Agreement sets a different process for changing terms with that customer, that process controls for that customer.

19. Governing law and venue

These Terms and any dispute arising out of them or the Site are governed by the laws of the State of California, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. You and Driveroo consent to the exclusive personal jurisdiction and venue of the state and federal courts located in San Francisco County, California, except that Driveroo may seek injunctive relief in any court of competent jurisdiction for misuse of the Site or the Service or for infringement of intellectual property.

20. General

Waiver. A failure to enforce a provision is not a waiver of that provision or of any other provision.

Severability. If a provision is held unenforceable, it will be modified to the minimum extent needed to make it enforceable, and the remaining provisions will stay in effect.

Assignment. You may not assign these Terms without our prior written consent. Driveroo may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets, or to an affiliate.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Driveroo about the Site and, except as a Customer Agreement provides, about your use of the Service. They supersede prior oral or website terms on the same subject. A Customer Agreement remains in effect according to its own terms.

Force majeure. Driveroo is not liable for a delay or failure caused by events beyond its reasonable control, including natural disasters, labor disputes, internet or hosting failures, war, terrorism, or government action.

Export. You will not use or export the Site or the Service in violation of U.S. export control or sanctions laws.

Notices. We may give you notices by posting them on the Site or by email to the address associated with your account. Notices to Driveroo about these Terms must be sent to the address in the Contact section.

Relationship. These Terms do not create a partnership, joint venture, or agency between you and Driveroo.

21. Contact

Driveroo Inc.
533 Airport Blvd. #400
Burlingame, CA 94010, USA
Email: info@driveroo.com

Privacy questions: privacy@driveroo.com
Security concerns: security@driveroo.com